Common queries answered
Frequently asked Questions
Domestic orders normally arrive within 3-7 days of shipping, unless otherwise noted.
International orders normally arrive within 2-4 weeks of shipping. Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays.
We will accept returns within 60 days for a full refund and within 90 days for an exchange. Please feel free to reach out to our customer service team should you have any concerns around getting your return product back to us, we will be happy to help.
1. For unshipped orders, you can click edit your shipping address via “My Orders”.
2. For already shipped orders, the shipping address CANNOT be changed.
Once your order has been shipped, you will receive a confirmation email containing the shipment details and a tracking number so that the shipping progress of your order can be tracked.If the order was placed via your account, the status of your order can be checked by logging into your account and entering the “Orders” section.If the order was placed as a guest, the status of the order can still be viewed from the “Track my order” section.
You can contact us through the form or email us directly, our support will be happy to help you.
If you enter a wrong address you must be notified immediately in writing via our contact form, and before the products are shipped.If the products have already been shipped unfortunately in case of a change the postal service charges an extra fee.
We ship to nearly 200 countries worldwide.
No, products can be divided over multiple parcels and consequently over multiple shipments. The price does not change, but it depends on the quantity of products purchased.